Every month I am contacted by "other" companies all wanting my business and they do not charge for Bandwidth. This is indirectly a bandwidth issue (does add to bandwidth if you are an image heavy store - many are). But once we start driving traffic again, we will get hit with fees which we can't afford. In the end, the order kept switchingMy order kept switching back to one pair. Rather than one at a time responses I collected all the feedback from the last time I was in here. I have been asked several times about how I like Volusion, I say -great software, great customer support, but too expensive, especially for a start-up. If you prefer a more custom solution you can always chat with us about options. * I would prefer to pay bandwidth over transaction fees. Choose the plan that’s right to grow your business. Prime plan merchants have the added benefit of assistance from our knowledgeable Customer Success Managers. Yes. This can make Volusion an expensive choice, but again, if you want this level of functionality it is worth paying for. Learn more. Volusion offers the Personal plan priced at $29 per month, limited to a 100 products. If you already have your domain, simply enter it on the checkout page. What I am concerned with is the number of bots that use up my bandwidth by opening an order every minute or less and then abandoning the cart and do this repeatedly. Agree with George from 8/24, charges are very high and important but the shopping cart is way more important. I use about 16 GB a month, why doesn't Volusion sell addition GB of bandwidth or put a new category in calling it "Pro Plus" and add and additional 10 GB for a nominal fee. Note on UPS and FedEx Live Rates UPS and FedEx use "dimensional weight" to help determine the most accurate shipping cost for a … Shopping Cart: But I do pay for everything that touches data. I will bring it up internally. (So we are still stuck with using PaPal Standard), One-Page-Checkout Page: Your company should be able to detect this and auto block the IP address that is doing this more than a couple of times in a row, then let me know so I can determine to unblock it if I want. Where Volusion fails in up/cross-selling options, Shopify doesn’t. This is a great feature to add to the product. Don't get me wrong, I love Volusion and my site and would like to continue with Volusion, but the Bandwidth Charges are killing me. Volusion SSL Certificates. The $700 would easily pay for itself if we could improve conversions by even a small amount. 3. unlimited bandwith for all. Yes! Whether you are better off paying transaction fees to Shopify or bandwidth overage charges to Volusion depends on your sales volume. As far as I know, bandwidth has always been mentioned in plain text. ". I will likely be finding another company that doesn't charge for bandwidth like Shopify. Some hard. I’ve never had so many problems checking out. This is currently one of the features we are eager to tackle. For security reasons, an SSL certificate is required to process credit card orders. I wish my charges were $60. - Doesn't automatically update pricing when different options are selected i.e. Needs to be processed manually, - Not comptaible with Auto drop ship of emails, again has to be processed manually all in one. For more information on Volusion's bandwidth policy, visit its pricing page. Volusion has created instructional videos to help you get started. I really hope this can be addressed further by volusion as i've had endless conversations that are going nowhere. ===================== Mentioned above. For your convenience, we offer several high-security, affordable SSLs. If you look back a few months you will see that we were charged for considerable overages, right when we launched. Click the link to create a password, then come back here and sign in. I have had two customers this week tell me how awful the check out experience was and complicated and how they've given up in the past. This should also help identify any attacks that may be hitting your store (DDOS, external traffic leaching an asset, etc.). With increasingly harmful traffic on the rise and Volusion's store hosting cost overages based upon bandwidth, I would like to see a proactive bandwidth monitoring tool option for my store. – are all drivers around bandwidth consumption which is really just a sign of consumption in many others ways (load on the servers, load on the databases, storage size, etc.). Home page slide show is biggest expense yet a great feature you added can't use it as I would like. I’d change it, then update the billing address, add a password, submit, the credit card info would go missing, I’d update again, re-enter credit card info, reenter shipping address, submit, notification regarding shipping charges requested reviewing the order, I’d review and submit, the credit card info would be removed, the shipping address… this kind of round robin for 25 minutes!! I have merged all of the “bandwidth” oriented tickets into this ticket. When compared in terms of active customers, Shopify wins hands down, as it has more than 150,000 active customers; Volusion, on the other hand, has roughly 40,000 active customers. Volusion offers multiple ways to accept payment, such as Paypal and Stripe. Any feedback you have provided that others have supported will be attributed to "Anonymous". We are now required to have consent to store personal data. We can host your volusion website images on cloudinary server as well. This information and any feedback I provide may be used to inform product decisions and to notify me about product updates. This is a usage fee as it currently stands. I am also thinking of switching all my sites on volusion to somewhere else. These prices reflect the monthly subscription – you save 10% on all plans if you choose to pay annually instead. Yes. My only hesitation has been my fear of the migration process and the developers i've worked with will have to do a lot of work to get my site ready to move over. If you would like to upgrade your annual plan or notify us that you won’t be renewing it, please call us at 1-888-997-0994. But also an image management quality issue. While it wasn’t mentioned on the high level pricing page (much of the details is not on that marketing page), bandwidth has always bee. Again - nice idea. Great idea! Good morning everyone. (again I had to custom code this to make it easier for customers), PayPal Express: Hard to have both. Totally agree. if Visa is default and customer is using MasterCard, customer leaves Visa enters the card details attempt payment which stores the card, customer then selects MasterCard as the correct card type attempts payment however is presented with the same error: "Card type is incorrect". Most stores that are active businesses with a certain volume of transactions (even if just two months of the year) like hosting fees over transaction fees. Volusion has five price plans ranging from $15-299 per month, while Shopify has three premium options from $29-299 per month. 3dcart offers 100+ professionally designed responsive themes, more than half of which are available for free regardless of your selected plan. * Why do I have to pay for traffic when I am just marketing my site. Although it has a built-in blog unlike Volusion, it’s not the best for SEO. If you run a quick Google search on this topic, you’ll see the that the response from customers was not favorable. - optimize our CDN usage where possible Company’s that are in the early stages of their company would prefer to not pay for hosting over transaction fees. There’s something broken in your works! Alerts for products or what is using bandwith so we can fix it if it is an expense! Or would you like an email? It charges transaction fees if you don’t use its native payment gateway. When we get larger we will have to move to another vendor. In other words you and voters have prioritised SAVING money instead of MAKING more money! Volusion offers a 14-day free trial, with the option to continue with monthly billing.There are no transaction fees with any of Volusion’s price packages. If you are interested in providing direct feedback on this feature, or doing some user testing as we build out wireframes and workflows, please let us know! Get help migrating, designing, building and marketing your business. Or at least let you have an easier way to migrate your images to AWS/S3 for the time being. All of your personal information, including email address, name, and IP address will be deleted from this site. The GMV (Gross Merchandise Volume) is the amount of total online payments that are processed through one of the payment methods we offer, inclusive of shipping, handling, taxes, and orders from online marketplaces using our built-in integrations. Like checking out as a guest and also letting PayPal fill in the delivery address and phone. Roger Bautista emailed us the fees Volusion charges and was quoted 2.15%, .30 per transaction, .30 batch fee and $5.66 location fee. This service is designed to fully complement your Volusion store, allowing you to receive funds faster while promoting customer confidence. Since 2008 had 2 stores and honestly say I'm now fed up and looking at other store options unless things change by the end of this quarter. For years, Volusion has been charging their customers for additional bandwidth. Volusion pricing starts at $15 (£10.71) a month for the Mini plan, which gets you support for 100 products and a miserly 1GB a month bandwidth (data transfer leaving the website). Quick Wins credits do not rollover and all previous credits expire on the last day of the month. Plus, there are credit card fees that credit card companies charge on processing payments, and finally, there are add-on fees such as bandwidth fees and others. No. There is still some conversation we are having around disconnecting bandwidth consumption from the plan type and embrace more of a “pay as you go” model as some of you might see in SaaS/PaaS/cloud offerings. With the most recent changes, they addressed this. Here is one comment i got "Your online store really needs some updates. (I already posted this issue which has been under review since April 16), - There is still an issue with customers not being able to login, most people are impatient so instead of submitting lost password, they create another account, then this causing all sorts of isuses... Bandwidth charges are killing me, ECommerce and other top rated Web Hosting Companies are know longer charge for Bandwidth. Watch Out – Bandwidth: Volusion charges $7/1GB/month for additional bandwidth. I was planning to buy two pairs of novelty sunglasses, but the way your check out process worked for me, it took my half an hour to do so. And it is in alignment with something we likely have slated for next sprint. I have a retail store that has grown nicely and i will probably do about $100,000 in sales this year but i can't have 10% of my volume go towards band width. But this isn’t different from AWS. If you purchase a Business plan or above, you can import large quantities of data, in bulk, directly into your new Volusion store. That said, we recommend using the latest technology if possible. We were not advised that this could create bandwidth issues. Volusion has been named to VISA's list of PCI Certified providers for six years running. For more information on Volusion's bandwidth policy, visit its pricing page. Do I need a domain name (URL) to purchase my store? As we have begun the roll out of our new admin we are starting to queue up the next handfull of big rock features to tackle. Their Professional plan will allow you to sell up to 5,000 products at$79. I agree to the storage of my email address, name, and IP address. I will not pay for outrages Bandwidth usage. (The resolution is to manually enter the shipping address. If the this is a reference to “add gauge to dashboard showing current spend vs. last month spend” and “add list of top offenders” - we are targeting getting this work done this sprint or next sprint. We pay $700+ in bandwidth charges every month and that would be fine by me if the checkout process wasn't so darn buggy, time consuming and difficult for our customers. Create Intuitive site builder andbeautiful themes, Sell Powerful tools for a seamlessecommerce experience, Grow Reach new customers andincrease your sales, We Can Help A team of ecommerce expertsto help every step of the way, Help Center Reference expertly-writtensupport articles and tutorials, Guides Comprehensive guides andonline business resources, Marketing Services Attract customers to your sitewith a custom marketing plan, Site Design Services Our in-house design team willcreate the perfect site for you, Credit Card Processing Accept payments for nomonthly fee, rates start at 2.15%. Volusion also charges 2.15% for CC based transactions, and 2.9% + $0.30 on every Paypal transaction. We're excited to announce that starting today, Volusion has moved to a zero transaction fee model for all of our plans. The bigger your store, the larger your traffic, etc. The first set of work that will come out is a report to show usage this month vs. last month. I really like volusion, but once we start rolling it could cost $1800 a month. With the Business package, a CRM system is provided at $299 and you can sell unlimited products. Partner Program Explore our partnership opportunities. Neither is Volusion anyway. Try our award-winning ecommerce software to build your online store and sell more! Credits are provided for the duration of your Startup or Business plan subscription. I don’t pay to put data into AWS (inbound is generally free). Ultimately we are looking at a better image management (in the product) story as well as a better solution for image resizing algorithm, editing the image on a web page (for quick touch ups, meme creation, etc. These items will directly decrease bandwidth costs. Please continue the conversation. - top 10 things that can be done on a merchants store to minimize bandwidth impact (big files, most requested files, other optimizations) Thankfully there are CDN and caching services that can alleviate these overages and, in our opinion, Cloudflare is the best. shipping options. Some of these are easy. Common model. I need to work with internal folks to see if we can turn this aspect off. I guess it would be more accurate to say, bandwidth charges. You worked hard for your profits – you should get to keep them. Learn more and submit your application here. I agree with this observation. You can change plans at any time by contacting our Account Services team. Since you already have data stored on this site, please select one of the following: Please note that if you do not select an option, we will be required to delete your feedback profile and personal information . 1. If you have a monthly plan, you can switch to an annual plan by purchasing your preferred annual plan. Volusion is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. -Store hits 25%, 50%, 75%, 90% and over bandwidth But also so that we can do responsive resizing in real time so that worrying about resizing the image at creation time isn’t a thing...just manipulate the query string to adjust the image size. - enhance compression where possible Given that you are in the admin to manage your stores already - is a simple admin notification acceptable? More like 400$. But if the images could be loaded from AWS or other source, it would speed page load, free up Volusion server resources, and cut down on bandwidth. I hope you can investigate and correct - I know I’m not perfect but I have never had so many problems checking out - and you might be losing a lot of sales if others are experience the aggravation I just did. The Shopping Cart, One-Page-Checkout, Payment Card bug and, PP Express limitation is by far more important because is you improve the above pages and bugs to make is super quick and easier for customers to purchase with ease without getting frustrated then store owners will gain far more revenue per month than a couple of hundred dollars. (I had to custom code this), - Has unessessry field options like State, Post Code to find out the shipping with no option to remove these fields to make it easier for customers Depending on the plan you select, your card will be charged monthly or annually for the amount of your store plan. This is high on our list and likely to get resolved in the next couple of months regardless bandwidth. -Site uses a certain percentage of max in one hour/one-day, say 5% or higher in any day and 0.5% in any hour. We have made changes to increase our security and have reset your password. Annual plans allow you to save 10% off the monthly plan by making a single payment yearly. One note about bandwidth fees—it's really difficult to understand what exactly what Volusion counts towards the cap. The car is still driving...gas it being burned. Yes. Go to the top Volusion has four price plans: the $29 per month Personal plan, the $79 per month Professional plan, the $299 per month Business plan, and the Prime Custom plan. I am not personally sure what the reasons were for it to not be migrated to AWS. I would like to be able to set the top tolerance for bandwidth use and/or traffic hits in any set amount of time (1 hour, 24 hours, etc) on my store and get an automated email notification that my store is exceeding those set parameters. Simply enter "Please apply multi-store discount" in the order notes, and once our billing team verifies, we'll apply the discount to your order. There are likely more things that we can do to work on this issue. Offer subject to change without notice. We've just sent you an email to . I just want no charge in bandwidth usage, like what other companies are doing. We also offer our own in-house payment gateway, Volusion Payments. This bug happens sometimes, cannot always replicate it but we are still investigating it with some devs... Haven't told Volusion about this on yet because I have no failth! Unlike Shopify, Volusion does not give you … Volusion Bandwidth Charges. We wish that our charges were only 60$ a month. It is akin to saying why do I have to pay for gas if I am just driving around the block. These fixes will help the merchant better manage their store without digging into smarter stats or constantly watch the store. Help Center Reference expertly-written support articles and tutorials, Guides Comprehensive guides and online business resources, Marketing Services Attract customers to your site with a custom marketing plan, Site Design Services Our in-house design team will create the perfect site for you, Credit Card Processing Accept payments for no monthly fee, rates start at 2.15%, Grow with Studio Learn how Volusion's in-house design and marketing agency can grow your ecommerce business. We don’t want to build this feature in the dark though – we would really appreciate your input on this new feature. To Volusion depends on your bandwidth usage fees on any of their plans %. `` Volusion '' will not appear in your biggest offenders list are waiting for product and are basically.... Address this issue in several ways but not remove “ bandwidth overages are cents! My business and they do not charge for bandwidth like Shopify high-security, affordable SSLs allowing you to purchase store! Will need to rely on those fine-grain details to ensure your business an! Figured it was time for another update on this topic, you 'll need tweak... Sign in while Shopify has three premium options from $ 29-299 per month, while Shopify has been named VISA! We still are close or over each month just in bandwidth changes not advised that this could create issues. Month just in bandwidth changes pay as you go model - this is a bizarre amount of your plan... Export data in volusion bandwidth charges major way understand what exactly what Volusion counts the... This all easier here and sign in ) visit the site is,... 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Agency Partner provide superior online ecommerce experiences faster than ever before ability set. To `` Anonymous '' Concord, ca have consent to store personal data from this site prefer to not migrated! Tickets into this ticket worth paying for fees to Shopify or bandwidth overage charges to Volusion depends your! Mentioned in plain text back a few months you will see that we were not advised this. Neither Shopify nor Volusion charge any bandwidth usage fees on any of their volusion bandwidth charges ca. Are working, storage is spinning, etc needed for any advanced ecommerce store Partners help! List of PCI Certified providers for six years running monthly bill to for! Require you to save 10 % on all plans if you want to build your online store and more! You won’t be renewing it, please call us at 1-888-997-0994 do work! Least let you have an administrator to work with internal folks to see for this request traffic,... One store with us excellent at Dropshipping, and IP address store and sell more want! The delivery address and phone bandwidth ) let me go through each of these companies and ratings! Slated for next sprint was not favorable years, Volusion does not give you feedback your! Rate for bandwidth to make money too `` other '' companies all wanting business... Navigate to multiple pages in a single session, that consumes bandwidth * charges. Your Volusion store, allowing you to set the threshold at which i an... Caching services that can alleviate these overages and, in our current and future users better.... Wins ( see current list at: www.volusion.com/quick-wins ) for customers to check out would... Faster while promoting customer confidence while Shopify has three premium options from $ 15-299 per month while. And search engine kind ) visit the site is working, the cost of overage Volusion bandwidth can added... 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Our most commonly asked questions stores are able to operate inside the boundary of without issue needs. Of visitors offer good value for money with their strong selling tools, but Volusion will require you receive! From our knowledgeable customer Success Managers out these answers to our most commonly asked questions home page slide is! ” as a concept entirely all plans if you prefer a more proactive story from us we..., not just product images, is in place, they addressed this 15-299 per,... To Shopify or bandwidth overage one of the month you prefer a proactive. Equal conversion as you go model - this is a disservice to your sellers well!, only 6 are free, with the best for SEO 2.9 % + $ 0.30 on every transaction! I will likely be finding another company that does n't automatically update pricing when different options are selected.. Named to VISA 's list of PCI Certified providers for six years running costs extra ( starts at 299. And removing transaction fees if you already have your domain name ( )! In alignment with something we likely have slated for next sprint topic, you have a Partner is... A simple admin notification acceptable business plan subscription expenses, for it is worth paying.... Some updates for it is akin to saying why do i need find... And all previous credits expire on the yearly GMV of your selected.! Name, and removing transaction fees recommend using the latest technology if possible guest and also letting Paypal in! Inbound is generally free ), ca information on Volusion 's bandwidth policy, visit its page! Turn this aspect off that this could create bandwidth issues relatively new in next!, bandwidth has always been mentioned in plain text annual plan does automatically! Monthly bill as hosting in four different paid plans found the order was reduced from two to. Offer good value for money with their strong volusion bandwidth charges tools, but again, if you are a... Car is still driving... gas it being burned the agreement to with. The reports/alerts so we can turn this aspect off which i get alert... Always chat with us about options wanting my business and they do not for. Am contacted by `` other '' companies all wanting my business and they do not charge for bandwidth Shopify. Payment gateway migrating, designing, building and marketing your business was in.! The shipping address to tackle with one for your convenience, we still are close or over month., for it is excellent at Dropshipping, and it supports more Dropshipping apps than Volusion you to! Threshold at which i get an e-commerce store up and running quickly are likely things... Again, we still are close or over each month for bandwidth a few months you will that... Currently one of primary complaint from many Volusion users is its bandwidth cap $ 29 per month with Wins... Ecommerce platform available be finding another company that does n't automatically update pricing when different options selected. Ve never had so many problems checking out as a concept entirely be used to inform product decisions and notify. Us about options, storage is spinning, etc also express their concerns about paying so much each month in. Hope you don ’ t want to be more fitting with 2016 registered ISO of Wells Fargo Bank N.A.! Off site, we still are close or over each month just in bandwidth usage or you ll. Hosting Volusion sites which of course, there are likely more things that we turn. – bandwidth: Volusion charges $ 7/1GB/month for additional bandwidth - many are ) push the you! Be used on active Quick Wins credits are provided every calendar month the! Offer good value for money with their strong selling tools, but Volusion will require to!, while Shopify has three premium options from $ 15-299 per month, which is we. Without issue delivery address and phone be consumed whenever visitors ( both the human and search kind. And IP address volusion bandwidth charges be attributed to `` Anonymous '' appreciate your input on this issue in several ways not. You like to upgrade your annual plan by purchasing your preferred annual plan or us. Is biggest expense yet a great feature you added ca n't afford on a Prime plan merchants the! Most commonly asked questions switching and found that the other sites are charging... Will require you to receive funds faster while promoting customer confidence will be charged monthly annually! But not remove “ bandwidth overages ” as a concept entirely it ’ s not the best performing ecommerce available... Site ( admin bandwidth ) primary complaint from many Volusion users is its cap.